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Call Us:
+44 2036306666
Are you in need of sales experts to convert them into actual leads?
Bespoke contact center solutions will provide you a much needed breakthrough.
We make our customers feel they are at the right place.
The industry leaders in providing most sought after back office support.
In the realm of customer service, we often think of agents and automation as having distinct workflows. Advances in AI have made it possible for machines to do many things that humans simply can’t, but good customer experience will always have people in the process—whether an agent is the preferred channel or a customer is escalated to one when automation gets stuck. That’s why at Cegura, we don’t believe the two should be separate. We use AI to deliver state-of-the-art automation as well as to support our agents in every interaction. To deliver the satisfying experiences that consumers today expect, we combine human and artificial intelligence to play to the strengths of each, control costs, and make interactions better—for customers, for agents, and for your business.
+44 2036306666
Our mission is to create value for clients, shareholders, and employees by utilising our expertise to provide the best standard as measured by quality, cost, technology, whilst maintaining a broad commitment to the environment and society.
To be the global benchmark in business process management, providing our clients and our clients’ customers with the best experiences.
Commitment to delivery excellence to our clients, our people and our shared values.Doing business responsibly and with integrity. Transparency with clients and across operations to build trust and credibility.
Delivery excellence stems from well-defined systems and processes.
Prioritising employee wellness, personal growth, continuous learning, and recreation inside and outside the office setting.
Attention to Details
It’s our attention to the small stuff, scheduling of timelines and keen project management that makes us stand out from the rest. We are creative, while keeping a close eye on the calendar and your budget.
A Plan for Success
You want results. We have found that the best way to get them is learning on your requirement, company, competitors, target market and customer psychographics. Only after we fully understand you and your customers, do we recommend our solution.
Creativity
We bring our diverse background of bpo management, quality control, technology, research and strategic planning to work for your company– they will get results.
Work with us, and you’ll work with seasoned professionals – committed to exceeding client expectations.
Pricing
Our prices are competitive and fair. There are no surprise bills. Any unexpected or additional expenses must be pre-approved by you. That’s how we would like to be treated, and that is how our clients are treated.
Meeting Deadlines
We have worked with 70+ clients from start ups to multinationals for many years. We have worked with the tightest turnarounds in the business
Award-Winning
We’ve won 10+ industry Awards , chosen from over hundreds of companies.
» Human-machine Platform
» Global Presence
» Pricing Advantage
» Business Continuity Plan
» State-of-the-art Technology
» Quality assurance and measurement
» Data Security
» Turnaround time
» Work From Home Solutions
» Environment, Health and Safety management system
We focus on applying standard architectural methods, and tools in our processes to enable our clients gain the edge over their competitors. Initiated by visionary business leaders and supported by a team of professionals, we are on a journey to up knowledge our people, without regard to role, tenure or title. so they can bring the full breadth of their talents to our clients’ experience. Our willingness to adapt new growth and technological drivers makes us invest heavily on our AI & Machine Learning Tools, cloud platform, ACD, Business process automation and data security to provide our clients a world class service.
9, Syed Amir Ali Avenue, 3rd Floor, Kolkata, India.
+91 9038 056 602 +91 9038 018 133
www.cegura.com sales@cegura.com
UK Leading Agency
It's always a pleasure to work with your team. They are personable, responsive, and results-oriented!
UK Telecom Company
I have worked with Cegura team for several years. Unflinchingly reliable, professional and proactive from the delivery standpoint.
Data Marketing Company
You guys have been absolutely wonderful , and I can't thank you enough for all your tremendous support and patience.
Leading Fast Food Chain
Great results and fastest ramp up. Enjoyable to work with Cegura. specially during the pandemic times. You will always be our vendor of choice!
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We strive to fully meet our client specific needs and keep them updated about the changes in technologies while assembling the industries topmost professionals to create the very best in-class teams.
